change banking details sassa r350

Step-by-Step Guide to Changing Bank Details for Sassa R350

South Africa’s Social Relief of Distress (SRD) grant, commonly known as the SASSA R350 grant, serves as a vital financial lifeline for many South African citizens facing economic hardship. With the recent expansion of digital services, changing banking details to ensure the smooth processing of these grants has become more accessible. However, this process may still be daunting for some beneficiaries. This comprehensive guide aims to empower SASSA beneficiaries with clear instructions on how to change their banking details effectively to continue receiving the much-needed R350 grant.

Change of banking details is a critical action to ensure that your SASSA grant reaches you without unnecessary delays or issues. It is a relatively straightforward process, but one that requires a systematic approach to gather the necessary documentation and complete the required forms. Follow the steps below to initiate this change and guarantee the continuity of your SASSA R350 grant payments.

Step 1: Gather Required Documents

Before initiating the change of banking details process, ensure you have the following documents ready:

Document Checklist:

  • Proof of Identification: Your original South African Identity Document (ID) or Smart ID card.
  • Recent Proof of Residence: A utility bill (e.g., water, electricity), lease agreement, or municipal rates and taxes statement not older than three months.
  • Bank Statements: The most recent bank statements confirming your new banking details. Ensure these statements have your name and show the bank account number, branch name, and branch code.
  • Old SASSA Card or Bank Account Details: If you have an old SASSA card or can access your previous bank account details, it’s useful to keep them handy for reference.
  • Personal Information: Make a note of your personal information, including your full name, SASSA grant number, and relevant contact details.

Step 2: Visit the Nearest SASSA Office

Locate the nearest SASSA local office to your area of residence. You can do this by visiting the official SASSA website ( and using their “Office Locator” function. Alternatively, reach out to SASSA’s customer care hotline for assistance.

Find the Nearest SASSA Office:


  1. Visit SASSA’s official website.
  2. Navigate to the ‘Contact Us’ or ‘Office Locator’ section.
  3. Enter your address or use the map to identify the closest SASSA office to you.

Customer Care Hotline:

Call SASSA’s customer care hotline on 0800 60 10 11 during working hours to get assistance in finding the nearest office.

Step 3: Complete the Necessary Forms

Upon arriving at the SASSA office, inquire about the specific form required for a change of banking details. The official at the inquiry desk can provide you with the form and guide you on how to complete it. Typically, the form will request the following information:

Information Required:

  • Personal information such as your full name, SASSA grant number, and contact details.
  • A declaration that the new banking details provided are accurate.
  • Your signature, confirming the change in banking details.
  • In some cases, a witness may be required to sign the form as well.

Read the form thoroughly and fill in all required fields with your up-to-date information. Ensure that your signature is clear and matches the one on your identification documents.

Step 4: Submit the Forms and Supporting Documents

With the form filled out and the necessary supporting documents in hand, go to the SASSA office’s submission point. Here you will be required to hand in the following items to a SASSA official for processing:

Submission Checklist:

  • Completed form for Change of Banking Details.
  • Original and photocopies of your ID or Smart ID card.
  • Original and photocopies of the proof of residence document.
  • The most recent bank statements (original and photocopies) reflecting the new banking account details.

Ensure that you hand over all the requested documents intact. The SASSA official will verify and accept your submission. They may also provide a reference number for tracking the progress of your request.

Step 5: Follow Up and Verification

Once your documents are submitted, it’s essential to follow up to ensure everything is in order. Follow these steps to verify that your request for a change of SASSA grant banking details is being processed.

Verification Process:

  1. Confirm Receipt: After submitting your documents, ask the SASSA official for written confirmation that your request has been received.
  2. Record the Reference Number: Keep the reference number provided by the official. This number is crucial for tracking the progress of your request.
  3. Check Status Online: You can check the status of your application online through the SASSA website by entering your reference number and personal details, or by calling the customer care hotline.
  4. Visit the Office if Necessary: If there is no progress after a reasonable time, visit the SASSA office again or call their customer care hotline for assistance. Having your reference number available will help expedite the process.

Step 6: Confirm the Changes

Once the request for changing your banking details is processed and verified, you may be required to confirm the details. SASSA may notify you through SMS, email, or a letter to verify that the new banking details provided are indeed accurate. It is essential to confirm these details through the provided channel to finalize the process.

Confirmation Process:

  • Follow the Instructions: If you receive a message or letter requesting confirmation, ensure you follow the provided instructions promptly.
  • Provide Assurance: Reply to the communication accordingly, confirming that no errors exist with the updated banking details.
  • Keep Records: Keep a copy or record of the confirmation for your personal records.

Upon successful confirmation, your SASSA R350 grant payments will be processed using your new banking details. It is crucial to ensure that funds are reflecting in your new account and to contact SASSA immediately if there are any issues.


This guide has covered the necessary steps to change your banking details for the SASSA R350 grant. It’s important to be diligent, follow the instructions precisely, and keep all relevant records to ensure a smooth transition of your grant payments to your new bank account. By adhering to the outlined process, you can navigate the banking details change process with SASSA efficiently, ensuring that you continue to receive your grant without any interruption. If you encounter any difficulties during the process, don’t hesitate to reach out to a SASSA official for assistance.

Remember that keeping your banking information updated not only ensures the smooth receipt of government grants but also protects you from potential fraudulent activities. If you have the means to switch to a more secure and beneficial banking service, perhaps consider doing so and update your details with SASSA at the same time. Accurate banking information and prompt action on your part are key to maintaining the continuity of your SASSA R350 grant.

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